Research Paper
Year: 2019 | Month: December | Volume: 6 | Issue: 12 | Pages: 44-49
Problems faced by Commuters at Ticketing Area of Mumbai Suburban Railway Stations
Malhotra H,Patel P, Doshi M, Mestry P, Rampariya K, Vyas V
Department of Resource Management, Sir Vithaldas Thackersey College of Home Science (Autonomous), SNDTWU, Juhu, Mumbai- 400049.
Corresponding Author: Malhotra H
ABSTRACT
Local trains are the lifeline of Mumbai city. The ever-growing number of people using railway facility means: that the ease of purchasing a ticket is increasingly becoming a concern for commuters. Thus, ticket counter becomes a vital prerequisite facility to access the Mumbai railways. The main aim of this study was to identify the problems faced by the commuters using the facilities at the ticket counters of Mumbai suburban railway stations. To study the above objective, observation method was used to assess the ticketing area of six Mumbai suburban railway stations. Based on the observation, a questionnaire was formulated and was used as an interview schedule for data collection. A sample size of 126 commuters (60% female and 40% males) aged 16 – 30 years were surveyed using a convenient sampling method. The results of the study showed that 30% commuters book the ticket once in three or six months while 29% book once in a month whereas only 7% booked tickets daily. The results revealed that the problems faced by the commuters were related to poor ventilation(59%), insufficient movement space (39%) followed by lack of cleanliness and hygiene (37%), and improper flooring (32%). In addition, 25%, 23% and 24% commuters found the ticketing area unsafe, noisy and had improper signages respectively. Findings of this study will be useful for policymakers and designers to work on an effective design of the ticketing area in order to reduce the discomfort and problems of commuters.
Key words: Ticketing area of Mumbai Railway, Problem faced by commuters, Ergonomic, Design, Environment, Services.
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