Year: 2025 | Month: April | Volume: 12 | Issue: 4 | Pages: 375-387
DOI: https://doi.org/10.52403/ijrr.20250445
The Effect of Job Stress and Dual Role Conflict on Turnover Intention Among Female Employees at BPJS Ketenagakerjaan with Organizational Support as a Moderating Variable
Elvi Nuari Hutahayan1, Elisabet Siahaan2, Yeni Absah3
1,2,3Department of Management, Faculty of Economics and Business Universitas Sumatera Utara, Indonesia
Corresponding Author: Elvi Nuari Hutahayan
ABSTRACT
Human resource management plays a crucial role in addressing turnover intention challenges. High turnover rates can reduce company productivity and morale, necessitating effective management strategies to mitigate them. This study aims to examine and analyzes the effect of job stress and dual role conflict on turnover intention among female employees at BPJS Ketenagakerjaan, with organizational support as a moderating variable. The data used in this study are primary data obtained directly from questionnaire responses. The target population consists of all married female employees at BPJS Ketenagakerjaan, totaling 1.758 employees. The study sample comprises 181 employees, selected using purposive sampling. Data analysis was conducted using Smart PLS. The findings indicate that job stress and dual role conflict have a significant positive effect on turnover intention. Furthermore, organizational support weakens the impact of job stress and dual role conflict on turnover intention.
Keywords: job stress, dual role conflict, turnover intention, organizational support
[PDF Full Text]