Year: 2023 | Month: September | Volume: 10 | Issue: 9 | Pages: 616-623
DOI: https://doi.org/10.52403/ijrr.20230967
Conflict Management Among the Nursing Personnel of Referral Hospital During Pandemic COVID-19
Aida Agusti Ayu1, Yulastri Arif1, Jafril2
1Department of Nursing Management, Faculty of Nursing, Andalas University, 2M Djamil Hospital, Padang, Indonesia
Corresponding Author: Aida Agusti Ayu
ABSTRACT
The increase in COVID-19 cases raises concern for everyone, including nurses. This study aims to determine the conflict management of nurses in nursing services during the COVID-19 pandemic. This type of research was a descriptive correlation with a cross-sectional study design. The study was conducted from January to June 2021. This study involved 178 nurses who served in the isolation room for COVID-19 patients. Sampling was selected by systematic random sampling. Data analysis was done using univariate and bivariate. The results showed that the characteristics of respondents were in the age range of 21-45 years, 62.4% had a diploma in nursing education, 88.8% served as implementing nurses, and 55.6% worked within 0-1 years. The types of conflicts that often occur are intragroup (NCS score, mean±SD: 0.59±0.31), and conflict resolution strategies used collaboration (ROCI II score, mean±SD: 4.09±0.43). There is a correlation between the nurse's age and accommodation conflict resolution strategies. Education and length of work were also significantly related to avoiding conflict resolution strategies. The characteristics of nurses, types, and causes of conflict can play a role in the selection of conflict resolution strategies that occur in nursing services during COVID-19. Conflict can be a positive thing and increase productivity in nursing services the reference must be avoided.
Keywords: COVID-19, Management, Conflict, Nursing.
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