Research Paper
Year: 2023 | Month: July | Volume: 10 | Issue: 7 | Pages: 918-933
DOI: https://doi.org/10.52403/ijrr.202307105
The Influence of Work-Family Conflict, Work Stress, and Well-Being on Organizational Citizenship Behavior: Mediation of Organizational Commitment at PT. Bank Sumut
Suci Indah Syafitri1, Elisabet Siahaaz2, Sukaria Sinulingga3
1,2,3Master of Management Science Study Program, Faculty of Economics and Business, Universitas Sumatera Utara, North Sumatera, Indonesia
Corresponding Author: Suci Indah Syafitri
ABSTRACT
The study of Organizational Citizenship Behavior (OCB) within the banking sector holds significant importance due to the fierce competition faced by banks, which necessitates employees to perform according to predetermined targets. Consequently, the potential contribution of OCB becomes advantageous for future endeavors. Typically, OCB encompasses behaviors that lie outside the formal scope of an employee's duties or actions that are not formally acknowledged. Numerous underlying factors contribute to the decline of OCB, including work-family conflict, work-related stress, and employee well-being. This research aims to investigate the impact of work-family conflict, work-related stress, and employee well-being on OCB, with organizational commitment serving as a mediating factor. The study focuses on non-leadership employees of PT Bank Sumut, with a sample size of 160 individuals. Data analysis employs the outer and inner models through the utilization of SmartPLS software. The results indicate that work-family conflict and work-related stress exert a negative and significant influence on organizational commitment. Conversely, employee well-being positively and significantly impacts organizational commitment. Furthermore, work-family conflict and work-related stress negatively and significantly influence OCB, whereas employee well-being demonstrates a positive and significant impact on OCB. However, when considering the mediation of organizational commitment, work-family conflict exhibits a negative yet non-significant effect on OCB, while work-related stress negatively and significantly affects OCB. On the other hand, employee well-being positively and significantly influences OCB when mediated by organizational commitment.
Keywords: Work Family Conflict, Work Stress, Well-being, Organizational Commitment, Organizational Citizenship Behavior.
[PDF Full Text]